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Manet Community Health Center

Current Job Opportunities

Director of Human Resources

Reports to: Chief Executive Officer
FLSA Status: Exempt

Organizational Overview

Manet Community Health Center is a federally qualified community health center that is fully licensed by the Department of Public Health and accredited by The Joint Commission. Manet serves all patients regardless of their ability to pay or health insurance status and is especially committed to providing services for the medically underserved and ensuring that patients have access to the highest quality patient care. Manet has five locations, three in Quincy, one in Hull and one in Taunton, Massachusetts.

General Definition and Scope of Job

In consultation with the CEO, and with contribution to the strategic plan and with shared responsibility for its implementation, will achieve a fully effective human resources program that anticipates the needs of the organization and meets the needs of its employees. He/she will:

  • Serve as the principal contributor to the development of the organization through the oversight of its centralized human resources function;
  • Define and codify human resources policies and procedures, including but not limited to performance competencies and expectations;
  • Ensure personnel information systems required to effectively support organizational decision-making and record keeping;
  • Define a competitive compensation and benefits program sufficient to recruit and retain the best talent;
  • Facilitate the recruitment of MDs, NPs, PAs, RNs, allied health and administrative professionals;
  • Provide for training and education which continuously develops a highly functioning clinical and professional workforce, oversees the completion of annual training and competencies:
  • Implement and maintain a two-way internal communication program which informs, motivates, encourages and recognizes EE’s and directs their behaviors, attitudes and work ethic; and,
  • Champion the employment brand and ensure the promise that Manet is a great place to work.
  • On a monthly basis, serve as a staff liaison prepare and meet with the Human Resources subcommittee of the Board of Directors with an annualized imperatives including yet not limited to recruitment, policy development, compliance, employee rewards, recognition.
  • Supervise and engage HR staff, related staff, and contractors.
  • Oversee employee life and culture including diversity council.

Core Responsibilities

  • Maintains the table of organization in response to organizational needs and within budget.
  • Develops and implements HR programs and services, compensation and benefits, in accordance with the strategic plan.
  • Fulfills the recruitment needs of the organization. Coordinates use of search firms. Canvasses, advertises, conducts screenings, tracks referral sources for incoming resumes, schedules interviews for hiring managers, prepares and extends offers, procures documentation (CORI, NPDB, etc.), prepares welcoming materials and coordinates new employee orientations.
  • Updates Employee Handbook and integration of polices as needed.
  • Authors, disseminates, documents and monitors professional staff employment contracts, including all provisions and related documentation for physicians working with permission by U.S. State Department (J-1 waivers, H1-B Visa, etc.).
  • Maintains documentation for the organization, partnering HMOs, federal and state programs, hospitals, etc.
  • Maintains professional knowledge of, provides technical support regarding, and records all activity including claims re: medical malpractice under the Federal Tort Claims Act (FTCA).
  • Provides guidance and coaching to supervisors, directors, and managers on employment roles, responsibilities, conflict resolution, laws and regulations.
  • Ensures fair and legal process for employment counseling up to and including termination.
  • Ensures the management and coordination of all HR-related record-keeping including primary source verification for proof of identity, credentials, licenses, CMEs, CEUs, payroll, earned time and ESL accrual and utilization, immunizations, and the database management and orderly maintenance of personnel files, including benefits management.
  • Develops training and learning curricula and materials, approves continuing education requests, and documents expenditures and completion/certification results.
  • Represents the organization’s HR function to the Joint Commission, Bureau of Primary Health Care, OSHA, trade associations and other regulatory bodies. Works closely with the CEO and leadership team to ensure compliance requirements. Ensures HR policies and procedures are current with HR law and that required information is contained in order within EE files.
  • Ensures a thorough, fair and equitable annual performance appraisal process is implemented and maintained. Develops and regularly updates competencies. Documents results in personnel files. Provides training assistance, as indicated.
  • Leads administrative projects, researches and compiles statistically relevant data, prepares statistical and management reports, as required and requested.
  • Represents the organization at hiring exhibitions, career fairs, Chambers of Commerce, Business Expos, political events.
  • Attends inside and outside meetings as requested as a senior representative of the organization.

Minimum Skills, Experience and Educational Requirements

  • A minimum of 10 years’ experience in human resources administration for organizations of 100 EEs or greater, preferably in a health care setting (community health center experience ideal). Experience must include progressive responsibility for EE compensation and benefits administration, including benefit contract negotiation, current employment law, EE recruitment and retention, medical staff credentialing and privileging.
  • Leadership ability including superior organizational, interpersonal, communication, negotiation, and persuasion skills; listening, coaching and mentoring skills; and, Micro-centric office computer skills, including data base management.
  • Regularly attends senior management, strategic planning, site and committee meetings.

Required Certifications and Licenses

A four-year undergraduate degree by an accredited college or university required. A combination of undergraduate and graduate degree (MPH, MHA) and HR certification preferred.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions:

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work evenings, holidays or weekends, if department requires.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Lead Medical Assitant (MA)

REPORTS TO: Director of Nursing and Clinical Services

FLSA STATUS: Non-Exempt

Organizational Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.

General Definition and Scope of Job

The MA II will assist in the provision of direct and indirect services to patients. He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers. In addition, the MA will assist receptionists with their assignments. He/she works under direct supervision of the RN.

The Medical Assistant II actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

  1. Works in collaboration with the Primary Care Team to ensure optimum patient care;
  2. Under the direction of Director of Nursing, responsible for overall Medical Assistant Training.
  3. Review Medical Assistant Schedule daily and recommend revisions as indicated.
  4. Travel between Manet Sites for training required.
  5. Accurately measures and documents vital signs according to patient need and written protocol;
  6. Documents chief complaint accurately and briefly;
  7. Provides assistance with patient exams;
  8. Provides set up of all necessary supplies and equipment;
  9. Instructs and assists patients in collection of specimens;
  10. Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing;
  11. Serves as a patient advocate;
  12. Willing to maintain a special project within his/her scope of function and knowledge;
  13. Responsible for the orientation and training of new staff members/medical assistant students following current orientation protocols;
  14. Assumes responsibility for exam room cleanliness and safety;
  15. Stocks supplies and patient literature in patient exam rooms;
  16. Sterilizes equipment as needed keeping proper documentation record;
  17. Cleans and organizes the clean and dirty utility rooms;
  18. Orders and maintains inventory of supplies;
  19. Has the knowledge and ability to function at the front desk:  appointment booking, filing, pulling medical records, and answering phones;
  20. Demonstrates self-direction and motivation in activities which enhance patient care. 
  21. Anticipates new problems and is part of the problem solving process;
  22. Required to work occasional weekends and holiday; and rotate between Manet Sites as needed.
  23. Performs other job related duties as needed or assigned.
  24. Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing;
  25. Performs proficiency testing according to POC protocol as least yearly on all test trained to perform.
  26. Oversees proper POC documentation results and quality controls
  27. Interfaces with Lead Nurse and partners with POC Coordinator on supply needs and ordering.
  28. Adheres to the POC quality control policies and documents all quality control activities (QC Log Sheets, Outliers Log Sheets).
  29. Follows and documents the POC corrective action policies and procedures whenever test systems are not within the lab’s established acceptable levels of performance.
  30. Participates in patient care audit and quality assurance program.
  31. Performs all maintenance required according to established POC protocol.
  32. Maintains POC testing area and equipment in neat, orderly condition.
  33. Correctly tracks laboratory reports according to established protocols.
  34. Understands all record retention requirements of POC.
  35. Follows all established POC safety protocols.
  36. Monitors day to day operations of required POC testing and report concerns.
  37. Escalates and documents problems through proper channels in accordance with Manet Compliance Programs.
  38. Ensures proper disposal of contaminated materials and specimens.
  39. Documents in patient case/order with dates, purpose, return name/number, and all necessary information for follow-up.
  40. Participates in staff and site meetings on a regular basis.
  41. Flexible and willing to work at all sites when needed.
  42. Performs other job related duties as required or assigned.

Minimum Skills, Experience and Educational Requirements

  1. High School Diploma or equivalent;
  2. Graduate of Medical Assistant Program; and
  3. At least 2-3 years of experience as a medical assistant.

Required Certifications and Licenses

See above

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule at various Manet Sites as the department requires. This includes evenings, holidays and weekends.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Senior Accountant

Manet Community Health Center is seeking a self-motivated, forward thinking; solutions oriented; detail focused Senior Accounting Professional to join the Finance and Accounting Team.

Reporting to the Controller, the Sr. Staff Accountant will play an integral role in the Finance team.  Utilizing hands-on accounting experience and an in-depth understanding of accounting principles and company practices, the senior accountant will be responsible for performing complex accounting activities and financial analyses, reporting costs, productivity, margins and expenditures for the health center.  The Sr. Accountant will also serve to enforce and monitor compliance with company-wide finance and accounting policies and procedures.

Key Roles and Responsibilities

  • Analyze complex financial reports and records;
  • Make recommendations based on analysis and status of reserves, assets and expenditures;
  • Review journal entries of junior accountants to ensure accuracy;
  • Train and mentor junior staff;
  • Perform variance analyses and prepare account reconciliations;
  • Assist with financial and tax audits;
  • Document and monitor internal controls in support of the auditing team;
  • Coordinate more complex accounting projects and initiatives with other members of the accounting and finance team or with other departments as assigned.
  • Oversee, and occasionally prepare and enter month end journal entries in the General Ledger system, which may include revenue, payroll, cash, and accrued liabilities.

Education, Skills and Experience Requirements

  1. Minimum of 3-4 years general accounting experience preferably in public accounting or health care.
  2. Bachelor’s Degree in Accounting, Finance, Mathematics, Business Administration or a related field-Required. Master’s Degree in Accountancy - Preferred.
  3. Certified Public Accountant (CPA) license - a Plus
  4. Must demonstrate expert knowledge of accounting principles and familiarity with GAAP
  5. Ability to grasp company financial policies and protocols.
  6. Proven ability to work both independently and collaboratively with different levels of employees and management.
  7. Ability to work independently but able to work collaboratively with a team;
  8. Ability to meet a constant stream of deadlines
  9. Superior analytical and problem-solving skills
  10. Advanced Excel skills and ability to rapidly learn new general ledger software;
  11. Highly organized and systematic skills with excellent attention to detail required; and
  12. Excellent interpersonal and communication skills required.
  13. Familiarity with accounting software and programs

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Systems Administrator

REPORTS TO: Director of Information Technology

FLSA STATUS: Exempt

Organizational Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Systems Administrator must be able to perform the functions of a Systems Administrator, Network Administrator and Desktop Support as needed. This individual is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, and enabling staff. Ability to travel between Manet’s 6 locations is a requirement.

This individual is accountable for the following systems: Microsoft Technologies i.e. Active Directory, Exchange, and Windows systems that support Manet’s infrastructure; Windows and Applications systems that support Manet’s systems/software; Responsibilities on these systems include system administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. This individual will also be responsible for management and maintenance of backup software, virtualization software, storage solutions, and phone system.

Core Responsibilities

  1. Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  2. Recommend and perform upgrades on systems to ensure longevity;
  3. Record, track and maintain equipment inventory;
  4. Maintain LAN/WAN records and telephone systems
  5. Upgrading machines to new operating systems
  6. Patching security vulnerabilities
  7. Troubleshooting and fixing issues in software, both at the OS and application level
  8. Configuring backups as appropriate and testing backup recovery
  9. Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
  10. Develop and maintain installation and configuration procedures.
  11. Create, change, and delete user accounts per request for all software.
  12. Provide support per request from various constituencies. Investigate and troubleshoot issues.
  13. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  14. Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines;
  15. Other duties as required.

Minimum Skills, Experience and Educational Requirements

  1. 2-3 years System Administration experience
  2. Degree in IT related field is preferred
  3. Knowledge of Microsoft technologies, SAN technology, VMware, basic networking and networking equipment is a plus
  4. Must possess strong verbal and written communication skills

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking, sitting and standing for long periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a minimum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

This individual may be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Clinical Informatics Specialist

REPORTS TO: Director of Information Technology

FLSA STATUS: Exempt

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, it serves the broad health needs of South Shore residents.  Each year, it serves about 14,000 patients with 52,000 patient visits.  Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Clinical Informatics Specialist serves as a liaison and builds collaborative relationships between clinical leadership, IT, and end users to ensure the optimum design and use of clinical software workflows for patient safety, patient experience, resource efficiency, and revenue capture. This position is responsible for identifying opportunities to optimize key business processes, analyzing and articulating current state workflows and identifying barriers to optimization. The Clinical Informatics Specialist supports the electronic medical record (EMR) and provides onsite and phone support and guidance to users and the IT help desk. This position serves as the key point of contact with clinical software vendors, advocating for Manet’s needs and monitoring ongoing vendor support response. Other duties will include, but not limited to running meetings, status report updates, and estimating and planning work efforts.

Core Responsibilities

Clinical Informatics Support and Design:

  • Serve as a liaison and builds collaborative relationships with operational users in clinical, ancillary, and/or business areas.
  • Analyze, articulate, and document current state workflows, business requirements, and barriers to optimizing patient safety, patient experience, resource efficiency, and revenue capture.
  • Demonstrates ability to facilitate workflow redesign; documents workflow changes, identifies impacts on software configuration, collaborates with appropriate staff to change software configuration.
  • May facilitate clinical content or workflow change management sessions with staff, leaders, and providers; documents outcomes of sessions and follows those changes through to completion.
  • Maintains current knowledge of operational policies, procedures, workflows, and relevant regulatory standards.
  • Maintains proficiency in software functionality and use.
  • Acts as a change agent in support of organizational goals.

Training and User Support:

  • Trains users through classroom, demonstration, and competency methods, including development of training materials, as needed; acts as a resource to operational users, super users, and user groups.
  • Displays excellent customer service skills, including listening, problem identification and resolution, and service recovery.
  • Communicates clearly, openly, and efficiently with team members and customers.
  • Provides effective and efficient onsite or phone support to operational users, working days, evenings, and nights, as needed.

Minimum Skills, Experience and Educational Requirements

  • Associates or Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration or related field preferred.
  • Proficiency in athenaHealth strongly preferred.
  • Demonstrated ability to learn new systems to proficiency.
  • Demonstrated ability to be self-directed, learn quickly, with strong attention to detail.
  • Ability to identify system constraints or gaps in business requirements and effectively communicate issues/risks to stakeholder and project leadership in a timely manner.
  • Excellent organizational skills to effectively manage day-to-day project and operational tasks; establishes priorities and is flexible to accommodate changes in priorities to reflect the needs of the work environment.
  • Works well in a team environment, contributing to the success of the team.
  • Ability to cooperatively and effectively work with people from all organizational levels.
  • Strong written and verbal communication skills.
  • Demonstrated ability to mentor and support end users.
  • Experience in collaborating in group activity, prioritization, and decision making.
  • Demonstrated understanding of clinical or business practice standards, legal and ethical principles, patient safety, outcomes measures, and continuous quality improvement principles.
  • Knowledge of departmental/clinical operations, workflow, policies, and procedures.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Clinical Care Coordinator (part time - 20 hours)

REPORTS TO: Quality Manager  

FLSA STATUS: Non-Exempt

Organizational Overview

Manet Community Health Center is a federally qualified health center dedicated to providing services to all patients regardless of their financial circumstances or health insurance coverage. Manet serves patients from across the South Shore and Southeastern MA, with three locations in Quincy, one in Hull and one in Taunton. Manet’s exceptional primary care providers and health professionals deliver patient-centered, compassionate, high-quality, accessible care to patients of all ages, from infants to elders.

Each year, it serves about 16, 000 patients with 50,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of Quality. All sites are presently recognized as Level 3 patient centered medical homes (PCMH) by the National Committee for Quality Assurance at the 2014 standards. Manet's Diabetes Program has received accreditation by the American Association of Diabetes Educators (AADE)

General Definition and Scope of Job

The Clinical Care Coordinator will play a key role in assisting patients achieve improved health outcomes. Reporting to the Quality Manager , and working closely with the five RN/Care Managers, Community Health Workers(CHWs), the Clinical Care Coordinator will reach out to those patients who need preventive care as well as patients who have chronic diseases. He/she will also reach out to those patients recently discharged from hospital, and who regularly visit the emergency room, to actively encourage them to receive the necessary follow-up care, so that Manet can assist patients manage their health more effectively.

Minimum Skills, Experience and Educational Requirements

  1. Professional Qualification as a Medical Assistant, Nursing, or LPN preferred;
  2. Minimum of 3 years' experience, a plus;
  3. Excellent organizational and interpersonal skills required;
  4. Proven customer service skills required;
  5. Proven verbal and written communication skills;
  6. Highly organized and systematic skills with excellent attention to detail required;
  7. Judgment to review the record for ambiguities and/or contradictory material;
  8. Must have working knowledge of computers and office procedures;
  9. Must have data entry experience;
  10. Previous administrative experience strongly preferred; and,
  11. Previous experience in a health care setting preferred.

Required Certifications and Licenses

None

Core Responsibilities

  1. Identify sub populations of high risk patients to engage them in proactive care and provide care reminders;
  2. Provide appropriate patient education materials to reinforce the need for Routine Preventive Healthcare Maintenance (RHCM) and timely chronic care follow-up;
  3. Read ED follow up notes to determine the range of patient needs and subsequently follow up with patients after ED visits and hospital discharge and schedule follow up appointment with preferred provider;
  4. Read and review hospital notes for appropriate follow-up and medication reconciliations;
  5. Refer to Manet RN care manager, or even embedded Complex Care Manager as needed to determine short and long term care needs;
  6. Outreach to patients overdue for appointments and patients who cancelled appointments or DNKA;
  7. Use registries insurance reports for example MBHP, PCC, BMC Health Net Community Alliance/ACO, commercial plans including BCBS, Tufts, Harvard as well as Athena EMR reports to identify patients overdue for Routine Preventive Healthcare Maintenance (RHCM) measures and evidence based chronic disease care measures;
  8. Provide patient navigation for RHCM measures, for example, mammograms;
  9. Outreach to patients who are overdue for care using letters, telephone or email;
  10. Review HMO insurance eligibility lists to identify new patients. Outreach to new patients.
  11. Research medical home of inactive patients using insurance eligibility, medical record reviews, and other means. Outreach to patient as appropriate to make appointment with PCP or work with plan and patient to change PCP with plan; and,
  12. Any other duties as required.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a fast paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Part-Time Evening Nurse-Taunton

Manet Community Health Center is seeking a self-motivated, forward thinking; patient focused Primary Care Registered Nurse (RN) to join Manet’s Taunton based clinical team. This position is a part-time position (8-12) hours per week, working flexible evening hours on Mondays and Wednesday of each week. This is a temp to perm opportunity.

Reporting to the Director of Nursing & Clinical Services, the Primary Care RN is responsible for assessing, planning, documenting and evaluating nursing care of patients. Emphasis is placed on patient triage and operational flow. The nurse is expected to provide guidance to the ancillary staff. The nurse works in a collaborative relationship with medicine and administration.

Key Roles and Responsibilities

  • Interviews patients for complete medical histories. Designs a plan of nursing care based on assessment of physical, emotional and social needs and in collaboration with the patient and family;
  • Performs therapeutic measures within the health center policies and/or prescribed by medical authority. Institutes actions based on legal guidelines of the Nurse Practice Act;
  • Provides triage management of all patient phone calls and walk-in patients;
  • Facilitates follow-up patient care when indicated;
  • Assumes responsibility for close surveillance of patients undergoing therapy requiring technical knowledge and skill;
  • Keeps informed of and utilize supportive services and referral channels for the accomplishment of quality care;
  • Collaboratively works with other caretakers toward patient education and rehabilitation including promotion of mental and physical health.  Current health information and materials are to be made available to the patient and family.
  • Appropriately documents and communicates patient’s needs through symptoms, objective signs, assessments and plans.
  • Interprets the plan of care to the patient and the family
  • Performs other appropriate job duties as assigned

Education, Skills and Experience Requirements

Graduate of an accredited school of nursing.

  • Has knowledge of nursing and medical principles including disease processes, certain examinations, observations, and laboratory studies; appropriately applies those principles to practice and procedure;
  • Possesses and displays the ability to act independently within the scope of the Nurse Practice Act and consistently utilizes good judgment in patient care and the resolution of problems both clinical and non-clinical;
  • Consistently utilizes good judgment in the resolution of problems, clinical and non-clinical;
  • Maintains professional composure and confidence during stressful situations; and
  • Demonstrates self-direction and motivation in activities which enhance patient care. Anticipates new problems and is part of the problem solving process.

Required Certifications and Licenses

Massachusetts license to practice professional nursing
CPR
Previous experience in ambulatory care or public health preferred but not required.
Preferred BSN for RN

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Reproductive & Sexual Health/Family Planning Coordinator (Healthy Choices)

REPORTS TO: Manager of Prevention Services
 
FLSA STATUS: Non-exempt

Organizational Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, and four of five sites are recognized by National Committee on Quality Assurance (NCQA) demonstrating the organization’s commitment to the highest standards of quality. In 2011, Manet's Diabetes Program received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Reproductive & Sexual Health/Family Planning Coordinator is primarily responsible for offering family planning counseling and education services to the community and our patients with the goals of decreasing the number of unintended pregnancies on the South Shore and decreasing the incidence of sexually transmitted conditions in Manet’s service area. This includes STIs and related diseases such as cervical cancer as our drivers. The Reproductive & Sexual Health/Family Planning Coordinator performs prevention counseling, quality assurance activities and program evaluation at designated sites in Manet health sites. The Counselor also performs outreach and education activities in the surrounding communities to promote reproductive and sexual health  and partners with Manet’s Prevention Specialists (ID/HIV) that work with populations at risk including Moreover, the Reproductive & Sexual Health/Family Planning Coordinator works in tandem with the primary care provider team at Manet and works with the advisement of the Physician Lead of the program; school nursing leaders, and community based organizations that serve the identified priority populations.

Core Responsibilities

  1. Conduct Family Planning education and counseling sessions using age appropriate, culturally sensitive, agency approved materials/models and approaches to clients accessing services or staff providing services;
  2. Responsible for counseling and educating patients on family planning, pregnancy, human sexuality, and women's, men’s, and GBLT,  health care issues.
  3. Perform outreach activities within the community to promote Manet Family Planning services, emphasizing male involvement and integration services occurring within the health clinics;
  4. Responsible for completion of Presumptive Eligibility pregnancy test.
  5. Process billing in accordance with procedures to comply with Family Planning standards and grant reporting requirements.
  6. Provide information and referral assistance to patients regarding available community resources.
  7. Participate in training of staff on relevant women's health issues.
  8. Maintains and develops skills sets to be a harbinger of current reproductive technologies and information exchange.
  9. Work closely with Perinatal Program in conducting Family Planning Options counseling.
  10. Ensure pregnant women are linked to prenatal care services, schedules patients, remind patients of appointments and provide follow-up on missed appointments.
  11. Participate and conduct health education training for patients of Women’s Services.
  12. Support the Performance Improvement scope of work as it relates to sexual and reproductive health including cervical cancer screening.
  13. Assumes responsibility for monthly reporting and alignment of activities (both internal and external) with the annualized work plan.

Minimum Skills, Experience and Educational Requirements

  1. Knowledge of Options Counseling related to pregnancy testing.
  2. Two years’ experience as a Family Planning counselor.
  3. Excellent counseling skills required.
  4. Good computer skills and ability to access information using Internet.
  5. Self-directed, flexible, excellent teaching and interpersonal skills.
  6. Display excellent judgment skills.
  7. Demonstrate a level of comfort working with diverse populations.
  8. Demonstrated ability to strictly adhere to confidentiality requirements.
  9. Demonstrates strong attention to detail with excellent record-keeping skills.
  10. Degree in Social Work, Nursing, Counseling, or related health field required. Experience may be substituted for up to two years' formal education.

Required Certifications and Licenses

None

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Reliable transportation for site travel and external activities.
  5. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  6. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Behavioral Health Clinician

REPORTS TO: Behavioral Health Services Director  

FLSA STATUS: Exempt

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, it serves the broad health needs of South Shore residents.  Each year, it serves about 14,000 patients with 52,000 patient visits.  Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

He/she shall have primary responsibility for coordinating all psychosocial community services under the general direction of the Director of Behavioral Health Services. In accordance with policies, procedures and protocols established by Manet Community Health Center, standards of practice and licensing and certificate and other regulatory agencies requirements. Responsible for implementing community educational programs, assessing problems and determining appropriate types and methods of treatment, and implementing intervention methodologies; acts as Program Consultant to staff members with or without professional training; functions in such areas as counseling, protective services, and family services.

Core Responsibilities

  1. Assist in the assessment, planning, arranging, and implementing of psychosocial programs;
  2. Responsible for the content of education and counseling programs for both individual patients or groups of patients and serves as liaison to community, individuals and groups as appropriate;
  3. Counsel patients and interpret to professional and lay groups the special psychosocial needs of patients by identifying psychosocial disorders;
  4. Counsel patients during pregnancy;
  5. Conduct surveys and studies relating to psychosocial status and patterns of population groups as directed;
  6. Review and evaluate recent psychosocial health research and interpret it to professionals and patients;
  7. Perform short term counseling and crisis intervention as necessary. This includes providing “warm handoff” support to providers who are meeting with patients in need of immediate support;
  8. Assist in the implementation of community and social programs as a professional counselor in accordance with NHSI grants/contracts with federal, state, and local agencies and mandates of service requirements with those grants/contracts;
  9. Conduct report writing on a quarterly basis or as needed on the Community Challenge Grant;
  10. Prepare psychosocial educational materials as needed or required;
  11. Coordinate with clinical, health education, community health and other staff members in the provision of services to patients. Provide referrals for services needed;
  12. Coordinate with other organizational entities involved in psychosocial and mental health services;
  13. Use tests, measurements, and measurement scale for general and specific assessments as well as objective patient criteria in the provision of services and evaluation procedures;
  14. Provide in-service presentations to staff as needed or required.
  15. Provide community service information as an outreach worker such as required.
  16. Conduct health related educational presentations to both adults and teens in school and clinical settings.

Minimum Skills, Experience and Educational Requirements

  1. Bachelor of Science or Arts in Social Work, Counseling, Psychology, or an acceptable related field required, with Master’s degree preferred;
  2. Requires a Minimum of 2-3 years directly related experience.
  3. Experience in an ambulatory health center preferred;
  4. Self-starter, capable of working under pressure, making decisions independently;
  5. Requires someone familiar with and sensitive to Hispanic culture, family customs and child rearing practices;
  6. Familiarity with multicultural groups, previous work experience in a multicultural setting and willingness to enroll language and multicultural coursework to supplement training if necessary; and,

Preferred Certifications and Licenses

LCSW, LICSW, or LMHC licensure in good standing

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a minimum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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RN Clinical Care Manager

REPORTS TO: Chief Quality Officer or Quality Manager
FSLA STATUS: Non-Exempt
LOCATION: SSH ED/Manet at Hull

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, it serves the broad health needs of South Shore residents. Manet works to ensure that its patients have access to all levels of the healthcare system and is especially committed to providing services for the medically underserved. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has three locations in Quincy, one in Hull and one in Taunton, Massachusetts. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Nurse Care Manager is responsible for performing care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum and ensuring member access to services appropriate to their health needs. This position will be required to work one weekend day and may also be required to work late afternoons and early evening hours.

Core Responsibilities

  1. Interviews patients for complete medical histories. Designs a plan of care based on assessment of physical, mental and social needs and in collaboration with the patient and family;
  2. Ability to interpret the plan of care to the patient and the family; and facilitates follow-up patient care when indicated;
  3. Keeps informed of and utilize supportive services and referral channels for the accomplishment of quality care;
  4. Collaboratively works with other caretakers toward patient education and rehabilitation including promotion of mental and physical health. Current health information and materials are to be made available to the patient and family. This includes participation in the development of patient education material;
  5. Assumes responsibility for close surveillance of patients undergoing therapy requiring technical knowledge and skill e.g. insulin therapy;
  6. Appropriately documents and communicates patient’s needs through symptoms, objective signs, assessments and plans.
  7. Serves as patient advocate;

Care Management Responsibilities

  1. Team Leader: Assists providers with care coordination and  guide other members of the healthcare team to improve outcomes. Meets with team members and providers to review care plans and next steps. 
  2. Care Coordination: Supervise outreach to patients who frequent ED users. Assist selected patients with achieving health maintenance goals, chronic disease care, and navigation to social service agencies for psycho-social issues and connection to primary care. Engages in relationship building with patients.
  3. Patient Self-Management: Educates patients about their medical conditions such as asthma, diabetes, CVD and COPD. Teaches skills such as blood sugar testing, insulin administration, peak flow and inhaler use and eliminating asthma triggers. Gives support for medication adherence and therapeutic compliance. Connects patients to community resources to support goal setting and care plan
  4. Education: Supports the AADE Diabetes Self-Management Education Program. Runs one education class on site each month on preventive health or chronic disease.
  5. Professional Development: Is a resource person and leader in guidance to other health center staff. Teaches and directs staff according to evidence based guidelines for chronic disease care. Understands basic nutrition issues for diabetes and CVD. Remains eligible to teach under ADA recognition and asthma education guidelines
  6. Technology: Uses EMR and registries to create reports to direct improvement activities of teams and communicate progress to health center staff. Competence in EXCEL.
  7. Performs other appropriate job duties as assigned

Minimum Skills, Experience and Educational Requirements

Graduate of an accredited school of nursing.

  • Has knowledge of nursing and medical principles including disease processes, certain examinations, observations, laboratory studies; and appropriately applies those principles to practice and procedure;
  • Possesses and displays the ability to act independently within the scope of the Nurse Practice Act and consistently utilizes good judgment in patient care and the resolution of problems both clinical and non-clinical;
  • Maintains professional composure and confidence during stressful situations; and
  • Demonstrates self-direction and motivation in activities which enhance patient care. Anticipates new problems and is part of the problem solving process.

Required Certifications and Licenses

  • Massachusetts license to practice professional nursing
  • Preferred BSN for RN
  • Previous experience in ambulatory care or public health preferred but not required
  • CPR

.
Critical Demands of the Job

  • Manage multiple requests and prioritize appropriately.
  • Ability to function in a faced paced setting with a variety of patients and staff.
  • Attention to details and prompt follow up.
  • Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  • Excellent organizational and interpersonal skills.

Working Conditions

  • Works in well-lighted environment with comfortable surroundings.
  • Stressful at times due to competing demands, including attention to multiple patients and staff.
  • Will comply with all applicable laws, and will cooperate with the Manet Community Health Center/South Shore Hospital compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes different sites, evenings, holidays and weekends.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Medical Assistant (MA) – Manet Taunton, MA

REPORTS TO: Director of Clinical Operations

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, it serves the broad health needs of South Shore residents.  Each year, it serves about 14,000 patients with 52,000 patient visits.  Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The MA will assist in the provision of direct and indirect services to patients.  He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers.  In addition, the MA will assist receptionists with their assignments.  He/she works under direct supervision of the RN/LPN Nursing Staff. 

The Medical Assistant actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Job Responsibilities

  • Works in collaboration with the Primary Care Nursing staff to ensure optimum patient care;
  • Accurately measures and documents vital signs according to patient need and written protocol;
  • Documents chief complaint accurately and briefly;
  • Provides assistance with patient exams;
  • Provides set up of all necessary supplies and equipment;
  • Instructs and assists patients in collection of specimens;
  • Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing;
  • Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing;
  • Serves as a patient advocate;
  • Willing to maintain a special project within his/her scope of function and knowledge;
  • Assists in the orientation and training of new staff members/medical assistant students following current orientation protocols;
  • Assumes responsibility for exam room cleanliness and safety;
  • Stocks supplies and patient literature in patient exam rooms;
  • Sterilizes equipment as needed keeping proper documentation record;
  • Cleans and organizes the clean and dirty utility rooms;
  • Orders and maintains inventory of supplies;
  • Has the knowledge and ability to function at the front desk: appointment booking, filing, pulling medical records, and answering phones;
  • Demonstrates self-direction and motivation in activities which enhance patient care.
  • Anticipates new problems and is part of the problem solving process;
  • Required to work occasional weekends and holiday; and
  • Performs other job related duties as needed or assigned.
  • Performs proficiency testing according to POC protocol as least yearly on all test trained to perform.
  • Adheres to the POC quality control policies and documents all quality control activities (QC Log Sheets, Outliers Log Sheets).
  • Follows and documents the POC corrective action policies and procedures whenever test systems are not within the lab’s established acceptable levels of performance.
  • Participates in patient care audit and quality assurance program.
  • Performs all maintenance required according to established POC protocol.
  • Maintains POC testing area and equipment in neat, orderly condition.
  • Correctly tracks laboratory reports according to established protocols.
  • Understands all record retention requirements of POC.
  • Follows all established POC safety protocols.
  • Ensures proper disposal of contaminated materials and specimens.
  • Documents in patient case/order with dates, purpose, return name/number, and all necessary information for follow-up.
  • Participates in staff and site meetings on a regular basis.
  • Flexible and willing to work at all sites when needed.
  • Performs other job related duties as required or assigned.

Minimum Skills, Experience and Educational Requirements

  • High School Diploma or equivalent;
  • Graduate of Medical Assistant Program; and
  • At least two years of experience as a medical assistant
  • MUST be fluent in Portuguese

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Community Health Worker

Manet’s Community Health Workers (CHW) play a key role within an integrated, multidisciplinary care management team responsible for outreaching and engaging high risk members in the community with the goal of increased coordinated care in the community, decreased acute care, a reduction in social determinants and overall improvement in health and quality of life.

The CHW will support the care plan and also work with other Manet talent and roles including MAT/OBOT, Navigation, Dietician, Prevention Specialist and others as needed. The CHW can work in the community, meeting members in their homes or public spaces.  He/she can accompany members to healthcare and social appointments and help with resource applications—and have a comfort level reaching out to members, engaging and building trust and assessing needs from the member’s cultural perspective and experience in their own community. The main role of the Manet CHW is to find, engage and build trust with complex members.  The CHW will act as a bridge between members the care management team, and appropriate treating providers in the community. 

Key Roles and Responsibilities

  • Evaluate social determinants and barriers that may impact coordinated care and overall positive health outcomes.
  • Provide culturally appropriate education regarding appropriate, proactive and preventive care in the community, appropriate use of emergency services, the importance of following/adhering to a treatment plan and reinforcing the overall care plan to achieve improved wellness and reduce social determinants.
  • Provide community outreach of high risk members, building trust with those members.
  • Provide initial identification of unmet medical, behavioral, social needs, identifying of barriers including reasons members may not be engaged in appropriate care.
  •  Navigation of the health care system, providing education/reinforcement of care management plan, acting as an advocate, and collaborating with the care team and care management team. 

Minimum Skills, Experience and Educational Requirements

  • High School Diploma plus a minimum of 3 years relevant work experience required.
  • Professional Qualification as a Medical Assistant,  Nursing, Social Work, and AHPs, preferred;
  • Minimum of 3 years’ relevant work experience, a plus;
  • Knowledge of client advocacy, resources and the local community
  • Satisfactory knowledge of medical terminology
  • Excellent organizational and interpersonal skills required;
  • Demonstrated ability to set priorities, report on activities and outcomes, and problem solve.
  • Excellent customer service skills required;
  • Proven verbal and written communication skills;
  • Highly organized and systematic skills with excellent attention to detail required;
  • Judgment to review the record for ambiguities and/or contradictory material;
  • Must have proficient data entry skills and experience; Working knowledge of computers and office procedures a must.
  • Previous administrative experience strongly preferred;
  • Previous experience in a health care setting preferred.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Nurse Case Manager - MAT (Medication Assisted Treatment)
(30-40 hours per week)

REPORTS TO: Director of Nursing and Clinical Operations

LOCATION: Taunton, MA

Organizational Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Nurse Case Manager (MAT)  is responsible for performing case management within the scope of licensure for patients with substance abuse disorders by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize patients health care across the care continuum and ensuring patient access to services appropriate to their health needs. 

Core Responsibilities

  1. Interviews patients for complete medical histories. Designs a plan of nursing care based on assessment of physical, emotional and social needs and in collaboration with the patient;
  2. Assessment and monitoring patients in the induction, stabilization and maintenance phases of treatment.
  3. Monitors patients for compliance for follow-up medical and nursing visit, medication review, behavioral health compliance and relapse prevention.
  4. Obtains prior authorization for Suboxone and or Vivitrol.
  5. Works with pharmacy and team in obtaining medication orders, prescriptions, refills and communication as needed.
  6. Administers Vivitrol injections.
  7. Performs therapeutic measures within the health center policies and/or prescribed by medical authority. Institutes actions based on legal guidelines of the Nurse Practice Act;
  8. Has the ability to interpret the plan of care to the patient;
  9. Keeps informed of and utilize supportive services and referral channels for the accomplishment of quality care;
  10. Serves as patient advocate;
  11. Teaches and directs medical assistants;
  12. Appropriately documents and communicates patient’s needs through symptoms, objective signs, assessments and plans.
  13. Provides support and education to all providers around medication assisted treatment and other available resources.
  14. Other duties as required.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Minimum Skills, Experience and Educational Requirements

Graduate of an accredited school of nursing. BSN or RN preferred.

  1. Requires a minimum of 1-3 years experience with addiction medicine and /or behavioral health
  2. Has knowledge of nursing and medical principles including disease processes, certain examinations, observations, and laboratory studies; appropriately applies those principles to practice and procedure;
  3. Possesses and displays the ability to act independently within the scope of the Nurse Practice Act and consistently utilizes good judgment in patient care and the resolution of problems both clinical and non-clinical;
  4. Consistently utilizes good judgment in the resolution of problems, clinical and non-clinical;
  5. Maintains professional composure and confidence during stressful situations; and
  6. Demonstrates self-direction and motivation in activities which enhance patient care. Anticipates new problems and is part of the problem solving process.

Required Certifications and Licenses

  • Massachusetts license to practice professional nursing
  • CPR

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Administrative Assistant

Under the direct supervision of the Director of Nursing and Clinical Services, the Administrative Assistant provides administrative and secretarial support for the Nursing Director.  In addition to typing, filing and scheduling, he/she performs duties such as financial record keeping, payroll, coordination of meetings and conferences, obtaining supplies, and working on special projects. Also, answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of external callers and visitors as well as internal clinical staff at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.

The Administrative Assistant must have the ability to interact with staff at all levels of the organization, function effectively in a fast paced environment, remain flexible, proactive, resourceful and efficient, with a high level of professionalism and the ability to maintain confidentiality. The ideal candidate will be a highly motivated, personable, energetic individual who is eager to contribute through collaborative interaction with other staff while focusing on day-to-day work flow and special projects.

Key Responsibilities

  • Works with the Nursing Director to set priorities, organize work functions and create systems of organization and communication within Manet CHC and with external partners;
  • Assists Nursing Director in tracking of Nursing and Medical Assistant time sheets and invoices to ensure accuracy.
  • Partners with the Nursing Director to facilitate smooth payroll processing.
  • Acts as liaison between the Nursing Director and the Nursing and Medical Assistant Staff.
  • Maintains accurate and timely documentation pertaining to Employee Health Tracking including: New Hire Immunizations, Annual PPD and Fit Tests
  • Assists with coordination of new projects and products, including those related to marketing the organization;
  • Prepare departmental correspondence, reports, slide presentations, spreadsheets, etc. in an accurate and timely manner to facilitate ongoing communication and efficient operation of the department;
  • Updates forms and resources at clinical sites.
  • Maintains and updates Employee Files as appropriate
  • Conduct routine inventory of department office supplies, materials and equipment; ordering supplies and services as needed;
  • Provides general administrative assistance such as filing, faxing, data entry, copying, etc.;
  • Performs Prior Authorizations to assist clinical staff as appropriate.

Education and Experience Requirements

  • High School Diploma (Required). Associates Degree (Preferred)
  • 1-2 Years of Relevant Administrative Experience (Required). Experience in a clinical or Health Care Setting (Preferred).

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Staff Accountant

Manet Community Health Center is seeking a self-motivated, forward thinking; solutions oriented; detail focused Accounting Professional to join the Finance and Accounting Team.

Reporting to the Director of Finance, the Staff Accountant will play an integral role in the Finance team and will be responsible for maintaining the general ledger in accordance with generally acceptable accounting principles and ensuring adequate internal controls are in place for complete and accurate financial reporting.

Key Roles and Responsibilities

  1. Responsible for day to day general ledger activities  and month end processes;
  2. Assist in preparation of monthly and related financial statements;
  3. Prepare Bank and other Balance Sheet account reconciliations;
  4. Responsible for month-end reporting of statistics and other pertinent financial data;
  5. Assist in the annual budget and load into General Ledger system;
  6. Assist in the development of a monthly review process of expenses by site and by department providing managers with explanation of variances from budget;
  7. Acts as a resource for financial information to management;
  8. Become proficient with all aspects of reporting within the systems currently used in the Finance Department;
  9. Responsible for recording and tracking grant related financial activity;
  10. Provides financial information for  regulatory and informational reports as requested;
  11. Participate in evaluation and implementation of new General Ledger and Payroll systems;
  12. Assist in the development of financial projections as require, that support and assist Manet’s decision making;
  13. Reconcile Pharmacy monthly activities including Medicare and HSN;
  14. Perform other related duties as assigned or required.

Education and Experience Requirements

  1. Minimum two years of experience preferably in health care accounting;
  2. Four year college degree with major in Accounting or Finance required;
  3. Knowledge and experience in reimbursement, grants management, auditing, budgeting, financial analysis and management information system a plus;
  4. Ability to work independently but able to work collaboratively with a team;
  5. Advanced Excel skills and ability to rapidly learn new general ledger software;
  6. Highly organized and systematic skills with excellent attention to detail required; and
  7. Excellent interpersonal and communication skills required.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Primary Care Physician - Taunton

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, Manet serves the broad health needs of South Shore residents, and works to ensure that its patients have access to all levels of the healthcare system. With locations in Quincy, Hull and Taunton, Manet is especially committed to providing services for the medically underserved. Manet is accredited by the Joint Commission and is a Level 3 Patient Centered Medical Home.

General Definition and Scope of Job

Manet Community Health Center is seeking mission driven, patient focused, quality minded, Family and Internal Medicine Primary Care Physicians to provide Team Based Care at our neighborhood/community based health centers. We are seeking full-time and part time physicians who possess excellent clinical and communication skills and who are committed to providing comprehensive and continuing care to our diverse, multicultural, underserved patient populations, including patients with social and mental health issues, including homelessness and addiction.

Essential Job Functions and Responsibilities

  • Provides comprehensive and continuing care to patients requiring routine and emergency treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at Manet clinic sites.
  • Refers patients to other providers as appropriate.
  • Knows appropriate health care maintenance and acute care protocols for all patient age groups.
  • Provides services in support of health promotion and preventative medicine.
  • Supervises other health care professionals such as nurse practitioners, physician assistants, registered nurses, and ancillary clinical staff to ensure the proper delivery of medical care to patients.
  • Maintains appropriate medical records on assigned patients.
  • Participate in patient care audits for quality assurance and utilization review to maintain and improve patient care standards of excellence.
  • Contributes to performance improvement in delivery of services through direct care and teamwork, and/or through committee participation.
  • Demonstrates knowledge and use of Manet’s Electronic Medical Record System.
  • Maintains accountability for continued enhancement of knowledge.
  • Maintains licensure and required number of CME’s.
  • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions.
  • May serve on-call as assigned
  • Performs other duties as requested

Minimum Skills, Experience and Competency Requirements

  • Ability to observe, assess and record symptoms, reactions, and progress.
  • Ability, willingness and comfort level in treating patients with social and mental health issues including homelessness and addiction.
  • Knowledge of legal and ethical standards for the delivery of medical care
  • Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
  • Ability to maintain quality, safety, and/or infection control standards
  • Ability to develop and present educational programs and/or workshops
  • Knowledge of related accreditation and certification requirements
  • Knowledge of community medical diagnostic and patient care services in area of medical expertise.
  • Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
  • Excellent verbal and written communication skills
  • Ability to lead by example.
  • Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
  • Ability to work both independently and in a team environment
  • Commitment to quality and service excellence.

Required Education/Certifications and Licenses

  • Requires a Medical Degree from an accredited University, with appropriate residency training. Board Certification or eligibility in primary specialty with expected certification is also required.
  • Requires a current licensed to practice Medicine in the Commonwealth of Massachusetts, Board Certified in Family or Internal Medicine, and Credentialed at Manet Community Health Center and affiliated hospitals.
  • Current controlled substance registration certificate from both the federal government and the state of Massachusetts.

Preferred Skills, Experience and Educational Requirements

Experienced in primary care group practice and/or community health center.

  1. Maintains an acceptable level of Productivity
  2. Understands and incorporates Manet Community Health Center’s philosophy and mission statement.
  3. Has a working knowledge of Manet Community Health Center’s grant funding and underlying clinical objectives.
  4. Contributes to performance improvement in delivery of services through direct care and teamwork, and/or through committee participation.
  5. Incorporates and demonstrates Manet Community Health Center’s personnel policies.
  6. Respects the rights and roles of co-workers.
  7. Sub Oxone waivered-Preferred
  8. Performs other related job duties as needed or assigned.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  • Works in well-lighted environment with comfortable surroundings.
  • Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Benefits

Manet Community Health Center offers a comprehensive benefits package for eligible staff including Health, Dental and Vision Plans; Generous Paid Time Off (PTO) Program; 403(b) Retirement Plan; Short and Long Term Disability Programs, Flexible Spending Accounts, Employee Assistance Programs; Flexible Work Schedules and much more.

Equal Opportunity Employer

Manet Community Health Center is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, creed, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, ancestry, marital status, military service, genetics, pregnancy or other category protected by law.

Apply

Resumes should be send to Rgilbert@manetchc.org.

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Medical Assistant (MA)

REPORTS TO: Director of Clinical Operations

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The MA will assist in the provision of direct and indirect services to patients. He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers. In addition, the MA will assist receptionists with their assignments. He/she works under direct supervision of the RN/LPN Nursing Staff.

The Medical Assistant actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

  1. Works in collaboration with the Primary Care Nursing staff to ensure optimum patient care;
  2. Accurately measures and documents vital signs according to patient need and written protocol;
  3. Documents chief complaint accurately and briefly;
  4. Provides assistance with patient exams;
  5. Provides set up of all necessary supplies and equipment;
  6. Instructs and assists patients in collection of specimens;
  7. Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing;
  8. Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing;
  9. Serves as a patient advocate;
  10. Willing to maintain a special project within his/her scope of function and knowledge;
  11. Assists in the orientation and training of new staff members/medical assistant students following current orientation protocols;
  12. Assumes responsibility for exam room cleanliness and safety;
  13. Stocks supplies and patient literature in patient exam rooms;
  14. Sterilizes equipment as needed keeping proper documentation record;
  15. Cleans and organizes the clean and dirty utility rooms;
  16. Orders and maintains inventory of supplies;
  17. Has the knowledge and ability to function at the front desk: appointment booking, filing, pulling medical records, and answering phones;
  18. Demonstrates self-direction and motivation in activities which enhance patient care.
  19. Anticipates new problems and is part of the problem solving process;
  20. Required to work occasional weekends and holiday; and
  21. Performs other job related duties as needed or assigned.

Minimum Skills, Experience and Educational Requirements

  1. High School Diploma or equivalent;
  2. Graduate of Medical Assistant Program; and
  3. At least two years of experience as a medical assistant;

Required Certifications and Licenses

See above

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resources by email at careers@manetchc.org.

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Nurse Practitioner (NP) or Physician Assistant (PA)

REPORTS TO: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all six locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Nurse Practitioner performs primary healthcare at the center. Develops and presents educational programs aimed at the under and uninsured population in our service areas; refers clients to needed service; works collaboratively with other providers.

Minimum Skills, Experience and Educational Requirements

Registered Nurse with current license Board of Registration in Nursing with NP and graduate with an MSN or certificate of Advanced Graduate Study from an accredited institution or certificate of completion from an accredited Physician Assistant program with a BA, BS or MS degree.

Required Certifications and Licenses

See above.

Preferred Skills, Experience and Educational Requirements

  1. Assesses, plans, coordinates and delivers patient care in conjunction with the physician and consults as needed.
  2. Performs assessments on assigned patients.
  3. Performs physical exam including appropriate laboratory procedures, screening of gross physical signs and symptoms.
  4. Elicits and records health, family and psychosocial history.
  5. Collaborates with physician to initiate, record, and implement a plan of care.
  6. Plans for diagnostic workup and regulation and adjustment of treatments and medications as evidenced by documentation and feedback.
  7. Knowledge of growth and development;
  8. Ability to assess and interpret age-specific data;
  9. Ability to assess nutritional status and provide dietary counseling as appropriate;
  10. Possess skills/knowledge to perform treatments, prescribe and dispense medication, assess need for and administer immunizations;
  11. Possesses knowledge of community resource;
  12. Involves family and/or significant other in plan of care;
  13. Ability to identify health problems and concerns as well as high-risk family dynamics;
  14. Documents progress and provides necessary information on records for use in the practice;
  15. Initiates referrals if indicated as evidenced by documentation and feedback.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-690-6378.

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Primary Care Physician (Family Practice)

REPORTS TO: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Family Practice Physician provides clinical services for Manet Community Health Center through serving as a Primary Care Provider for a panel of patients and as a team member with Midlevel Providers and various ancillary staff.

Minimum Skills, Experience and Educational Requirements

Work requires a Medical Degree from an accredited University. Board Certification or eligibility in primary specialty is also required.

Required Certifications and Licenses

Licensed to practice Medicine in the Commonwealth of Massachusetts, Board Certified in Family Medicine, and Credentialed at Manet Community Health Center and affiliated hospitals.

Substitutions for Skills, Experience and Education

No substitution.

Preferred Skills, Experience and Educational Requirements

Experienced in primary care group practice and/or community health center.

Essential Job Functions and Responsibilities

  1. Demonstrates appropriate independence, collaboration, and professional judgment in delivery of primary health care.
  2. Demonstrates overall medical knowledge essential to Primary Care role.
  3. Demonstrates clinical competence in delivery of patient care, including appropriate referrals, admissions, prescriptions, and ancillary ordering.
  4. Knows appropriate health care maintenance and acute care protocols for all patient age groups.
  5. Demonstrates written and verbal skills essential to Primary Care Physician role.
  6. Has general patient acceptance and rapport.
  7. Documents information in patient care record in acceptable, legible format with reasonable completeness.
  8. Manages patient care in collaboration with other professional members of the team, consults appropriately, and supervises mid-levels as needed.
  9. Professionally meets share of call, hospital, and nursing home responsibilities.
  10. Demonstrates a commitment to meeting healthcare needs of patient panel.
  11. Incorporates and demonstrates understanding of Manet Community Health Center’s clinical policies and procedures, and seeks to continually improve clinical competence.
  12. Demonstrates knowledge of, and uses of, Manet’s Electronic Medical Record System.
  13. Assumes and consistently maintains professional responsibility in role of the Primary Care Physician.
  14. Presents an acceptable appearance.
  15. Arrives at health center punctually.
  16. Demonstrates efficient and appropriate use of time.
  17. Assumes responsibility and initiative.
  18. Develops and maintains a good working relationship with staff members from all departments.
  19. Maintains accountability for continued enhancement of knowledge.
  20. Meets regularly with peers for review.
  21. Maintains licensure and required number of CEU’s.
  22. Attends programs appropriate to practice area.
  23. Safeguard patient’s rights to privacy.
  24. Respects patient choices regarding health care.
  25. Incorporates patient’s social and cultural backgrounds into delivery of health care.
  26. Helps patients to identify and utilize support systems.
  27. Understands the concept of Managed Health Care; utilizes referral sources appropriately.
  28. Participates in staff-oriented activities, (i.e. staff and site meetings, sub-committees).
  29. Maintains an acceptable level of Productivity
  30. Understands and incorporates Manet Community Health Center’s philosophy and mission statement.
  31. Has a working knowledge of Manet Community Health Center’s grant funding and underlying clinical objectives.
  32. Contributes to performance improvement in delivery of services through direct care and teamwork, and/or through committee participation.
  33. Incorporates and demonstrates Manet Community Health Center’s personnel policies.
  34. Respects the rights and roles of co-workers.
  35. Performs other related job duties as needed or assigned.

Quality Indicators for Compensation Plan

1.  Medical Records

    • Peer review - Provider must submit 20 per FTE peer review charts, acknowledge identified areas of their reviewed medical records that need improvement, and show progress on future peer review reports.
    • Timeliness - charts should be completed at end of each day’s sessions; labs, diagnostic testing, and correspondence should be reviewed at each clinical session.  (Benchmark of 7 days for non-urgent labs, and tests reviewed, signed, and placed back in chart).
    • Completes less than 10/FTE peer reviews; charts not completed at end of session; labs, dx testing, and correspondence reviewed more than 5 days after receipt.  (Based on next clinic session).

2.  Patient Satisfaction

Expect Provider to respond to patient complaints in timely manner, provide documentation of follow up, and participate in efforts to prevent future patient complaints.  Expect at least an average score on patient satisfaction surveys if a survey is developed that is provider-specific (currently only site-specific).

3.  Performance Improvement (PI)

Expect each Provider to participate in some PI project, either site specific or for Manet in general.  CMO will take lead in design, provide collaborate in the implementation, and follow through with help from Clinical Operations Manager of site.

4.  Committee Activity

Each Provider will be expected, when asked, to participate in committees dealing with advancing the goals of Manet.  These can include EMR, Compensation Committee, benefits, or other ad hoc committees.  Participation in hospital or community committees that help to promote Manet and provide outreach should be included in this category.

5.  Outreach Activity

Each Provider should be available to participate in at least 1 outreach activity per year, to include such things as community talks, health fairs, participation in school or nursing home activities, or medical student teaching.

6.  Ancillary Staff Interaction

Each Provider will be expected to act in a collaborative manner with ancillary staff.  Each Provider should be respectful of other staff members and work to empower them to be a part of the clinical team.

7.  Good Citizenship

Each Provider will be expected to willingly volunteer to fill shortages of Providers at other sites, and will share in holiday and call schedules in an equitable way.

8.  Preventive Care

Provides annual health maintenance exams, provides age appropriate screenings, and follows up on patients lacking preventive and screening as per managed care contracts.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

Resumes should be send to Rgilbert@manetchc.org.

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Manet Community Health Center, Inc. • Administrative Offices
110 West Squantum Street, North Quincy, MA 02171
Phone: (617) 376-3000 • info@manetchc.org

©2018 Manet Community Health Center, Inc.