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Manet Community Health Center

Current Job Opportunities

Updated 11/6/18

Director of Development

REPORTS TO: Chief Executive Officer
FLSA STATUS: Exempt
DATE: October 2018
Revised October 2018

Organizational Overview

Founded in 1979, Manet Community Health Center, Inc. is a 501(c)(3) not-for-profit Federally Qualified Health Center (FQHC) dedicated to providing preventive, primary and non-emergent urgent care to all, regardless of financial circumstance or health insurance coverage status. With three locations in Quincy, one in Hull and one in Taunton, Manet serves patients from numerous surrounding communities. Manet is accredited by The Joint Commission and its practice sites are recognized as Level 3 Patient Centered Medical Homes by the National Committee for Quality Assurance (NQCA), and Pathway to PRIME by the MA Health Policy Commission. Manet provides services that are reflective of the languages and cultures of the communities it serves and offers a full array of services and programs for infants, children, adolescents, adults, and seniors. Manet is a primary clinical affiliate of Boston Medical Center Health System, and a member of Boston Accountable Care(BACO).

General Definition and Scope of Job

The Director of Development is responsible for leading all of Manetís fundraising programs and activities. He/She will provide leadership, strategy, supervision, planning, and direction in all areas of Development, including fundraising, campaigns, activities, donor and foundation relations and moves management.

Key Roles and Responsibilities

  • Develops and sets strategic priorities, goals, standards, procedures and policies for Development activities.
  • Solicits gifts; creates, implements, and sustains a strong resource development strategic plan and case for Manet that will support the vision, mission, goals and needs of Manet Community Health Center.
  • Serves as the liaison to Manet Community Healthís Fundraising Committee. Develops financial and fundraising goals, and increases the cause of support for Manet Community Health Center.
  • Develops guidelines for community giving and distribution.
  • Partners and works in alignment with public affairs, advocacy, communications, branding, and production leadership at Manet Community Health Center on messaging, case and publication of fundraising collateral and electronic platforms.
  • Ensures that the day-to-day financial management of the Development Office is in proper order.
  • Works collaboratively with the Controller of Manet Community Health Center as steward of the financial resources of the Foundation and manages and deploys other assets responsibly.

Other tasks and responsibilities include:

  • Developing strategic and operational plans for philanthropy programming including tactics and drivers, and projections.
  • Engaging potential, existing and former donors.
  • Implementing long-range leadership strategies that foster an innovative, cohesive and progressive Foundation culture.
  • Leading and Realizing the planning and annual giving programs
  • Recruiting, training and motivating of Foundation staff.
  • Leading staff in donor research and analysis, including proposals, major gifts, capital campaigns and donor relations and research.
  • Developing campaign strategy in conjunction with Manet CEO
  • Investigation and cultivating research; establishing and maintaining long-term, high trust relationships with potential and current donors.
  • Leading corporate and foundation giving; donor research
  • Conducting personal and meaningful face-to-face visits with donors and prospective donors each month.
  • Leading foundation proposal writing and solicitation Performing evaluations including post-event analysis for return on investment
  • Cultivating non-traditional funding sources

Education, Skills and Experience Requirements

  • Bachelor of Science in Business or other related field-Required. Requires a minimum of 7years of direct and progressive fundraising experience and management.
  • Requires a thorough knowledge and understanding of fundraising, using development principles and best practices, with a focus on current national standards, trends and ethics. Demonstrated record of success in cultivating, soliciting and stewarding of major gifts from individuals, foundations and corporations. Thorough understanding and working knowledge of Microsoft Office Products and Raiserís Edge or other donor software.

Performance Requirements

The successful Director of Development must be a dynamic, sincere leader driven to achieve funding results, possess a demonstrated ability to lead and motivate teams of varying size and levels of aptitude. Must possess a high degree of organization and the ability to adapt quickly in a fast-paced, rapidly changing environment. Proven out of the box strategic-thinking, problem-solving and analytical skills; excellent written, oral and interpersonal communication skills. Solid ability to identify prospects, prepare asks and solicit gifts direct and indirect. Demonstrated ability to work effectively in a matrixed environment. Strong work ethic and commitment to service excellence are required.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a minimum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Licensed Independent Clinical Social Worker (LICSW)

REPORTS TO: Behavioral Health Services Director
FLSA STATUS: Exempt

Organizational Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

He/she shall have primary responsibility for coordinating all psychosocial community services under the general direction of the Director of Behavioral Health Services. In accordance with policies, procedures and protocols established by Manet Community Health Center, standards of practice and licensing and certificate and other regulatory agencies requirements. Responsible for implementing community educational programs, assessing problems and determining appropriate types and methods of treatment, and implementing intervention methodologies; acts as Program Consultant to staff members with or without professional training; functions in such areas as counseling, protective services, and family services.

Core Responsibilities

  1. Assist in the assessment, planning, arranging, and implementing of psychosocial programs;
  2. Responsible for the content of education and counseling programs for both individual patients or groups of patients and serves as liaison to community, individuals and groups as appropriate;
  3. Counsel patients and interpret to professional and lay groups the special psychosocial needs of patients by identifying psychosocial disorders;
  4. Counsel patients during pregnancy;
  5. Conduct surveys and studies relating to psychosocial status and patterns of population groups as directed;
  6. Review and evaluate recent psychosocial health research and interpret it to professionals and patients;
  7. Perform short term counseling and crisis intervention as necessary;
  8. Coordinate with clinical, health education, community health and other staff members in the provision of services to patients. Provide referrals for services needed;
  9. Coordinate with other organizational entities involved in psychosocial and mental health services;
  10. Use tests, measurements, and measurement scale for general and specific assessments as well as objective patient criteria in the provision of services and evaluation procedures;

Minimum Skills, Experience and Educational Requirements

  1. Masters in Social Work or Counseling field required.
  2. Experience in an ambulatory health center preferred;
  3. Self-starter, capable of managing staff and give directions to others and work under pressure in certain cases;
  4. LICSW Ė Preferred; LMHCís also eligible. Required Certifications and Licenses LICSW Certificate in good standing

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a minimum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Patient Services Representative

REPORTS TO: Manager, Operations Organizational

Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Patient Services Representative is responsible for greeting and registering patients who present for service. The Patient Services Representative will obtain all necessary demographic and financial information to complete the patient registration process to ensure legal and accurate billing and medical record input; Obtain all appropriate authorizations and/or referrals; Collect Point of Service payments as appropriate and accurately record payments. The Patient Service Representative will serve as a point of contact in partnership with other internal and external departments to foster and promote an environment of patient comfort and trust.

Core Responsibilities

  1. Provide excellent customer service.
  2. Manage appointment schedules to ensure timely patient flow.
  3. Collect mandatory patient information to ensure accurate demographic entries.
  4. Coordinate patient information collection related to Sliding Fee Scale program.
  5. Obtain needed insurance referral and/or authorization for services.
  6. Verify current patient insurance eligibility and benefits to ensure accurate and timely remittance.
  7. Collect patient payments.
  8. Connect patient to Navigators/Financial Counselors to assist with financial concerns or inability to pay.
  9. Ensure accurate and timely information exchange with clinical staff.
  10. Encourage patients to register for Patient Portal and assist with the process.
  11. Disseminate and collect patient satisfaction survey and/or other data for routine reporting.
  12. Maintain patient waiting areas and front-desk areas in a manner that is organized, neat and clean.
  13. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
  14. Informs patient of any existing balance noted in their account.
  15. Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
  16. Attends scheduled department staff and clinical meetings.
  17. Practices confidentiality and privacy protocols in accordance to Manet policies and HIPAA requirements.
  18. Acts as a liaison between the patient and other areas to ensure optimal flow and service delivery.
  19. Must be flexible in work schedule and location, as work hours and location may vary based upon business needs.
  20. Must possess reliable transportation as travel to, from and between work locations may be required.
  21. Performs other duties as may be required. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments. Provides patient with any relevant educational materials / patient care summary as indicated.
  22. Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a fast paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Minimum Skills, Experience and Educational Requirements

  1. High School Diploma required. Associates Degree Preferred
  2. Minimum of 2-3 yearsí relevant work experience in customer service or related field, preferably in a medical or health care setting.
  3. Should have familiarity with health insurances, managed care requirements and state assistance programs.
  4. Must possess excellent interpersonal and communication skills.
  5. Must be able to read and write English.
  6. Requires great attention and ability to exercise sound judgement.
  7. Ability to listen effectively.
  8. Requires demonstrated proficiency with computers and data entry.
  9. Commitment to service excellence is a must.
  10. Bi-lingual/Multi-Lingual a plus. Cantonese, Mandarin, Arabic, Portuguese or Spanish language skills preferred.

Required Certifications and Licenses

None

Working Conditions 1. Works in well-lighted environment with comfortable surroundings. 2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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RN Clinical Care Manager - Medication Assisted Treatment

REPORTS TO: Director of Nursing and Clinical Operations Organizational

Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Nurse Case Manager (MAT) is responsible for performing case management within the scope of licensure for patients with substance abuse disorders by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize patients health care across the care continuum and ensuring patient access to services appropriate to their health needs.

Core Responsibilities

  1. Interviews patients for complete medical histories. Designs a plan of nursing care based on assessment of physical, emotional and social needs and in collaboration with the patient;
  2. Assessment and monitoring patients in the induction, stabilization and maintenance phases of treatment.
  3. Monitors patients for compliance for follow-up medical and nursing visit, medication review, behavioral health compliance and relapse prevention.
  4. Obtains prior authorization for Suboxone and or Vivitrol.
  5. Works with pharmacy and team in obtaining medication orders, prescriptions, refills and communication as needed.
  6. Administers Vivitrol injections.
  7. Performs therapeutic measures within the health center policies and/or prescribed by medical authority. Institutes actions based on legal guidelines of the Nurse Practice Act;
  8. Has the ability to interpret the plan of care to the patient;
  9. Keeps informed of and utilize supportive services and referral channels for the accomplishment of quality care;
  10. Serves as patient advocate;
  11. Teaches and directs medical assistants;
  12. Appropriately documents and communicates patientís needs through symptoms, objective signs, assessments and plans.
  13. Provides support and education to all providers around medication assisted treatment and other available resources.
  14. Other duties as required.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Minimum Skills, Experience and Educational Requirements

Graduate of an accredited school of nursing. BSN or RN preferred.

  1. Requires a minimum of 1-3 years experience with addiction medicine and /or behavioral health
  2. Has knowledge of nursing and medical principles including disease processes, certain examinations, observations, and laboratory studies; appropriately applies those principles to practice and procedure;
  3. Possesses and displays the ability to act independently within the scope of the Nurse Practice Act and consistently utilizes good judgment in patient care and the resolution of problems both clinical and non-clinical;
  4. Consistently utilizes good judgment in the resolution of problems, clinical and non-clinical;
  5. Maintains professional composure and confidence during stressful situations; and
  6. Demonstrates self-direction and motivation in activities which enhance patient care. Anticipates new problems and is part of the problem solving process.

Required Certifications and Licenses

Massachusetts license to practice professional nursing CPR

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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RN - Taunton

REPORTS TO: Director of Nursing and Clinical Services
FLSA STATUS: Non-Exempt

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, Manet serves the broad health needs of South Shore residents, and works to ensure that its patients have access to all levels of the healthcare system. With locations in Quincy, Hull and Taunton, Manet is especially committed to providing services for the medically underserved. Manet is accredited by the Joint Commission and is a Level 3 Patient Centered Medical Home.

General Definition and Scope of Job

A Primary Care RN is responsible for assessing, planning, documenting and evaluating nursing care of patients. Emphasis is placed on patient triage and operational flow. The nurse is expected to provide guidance to the ancillary staff. Nurses participate in organizational objectives including performance improvement and assisting with the training and orientation of newly hired nursing personnel. The nurse works in a collaborative relationship with medicine and administration.

Minimum Skills, Experience and Educational Requirements

Graduate of an accredited school of nursing.

  1. Has knowledge of nursing and medical principles including disease processes, certain examinations, observations, and laboratory studies; appropriately applies those principles to practice and procedure;
  2. Possesses and displays the ability to act independently within the scope of the Nurse Practice Act and consistently utilizes good judgment in patient care and the resolution of problems both clinical and non-clinical;
  3. Consistently utilizes good judgment in the resolution of problems, clinical and non-clinical;
  4. Maintains professional composure and confidence during stressful situations; and
  5. Demonstrates self-direction and motivation in activities which enhance patient care. Anticipates new problems and is part of the problem solving process.

Required Certifications and Licenses

Massachusetts license to practice professional nursing CPR Previous experience in ambulatory care or public health preferred but not required. Preferred BSN for RN

Core Responsibilities

  1. Interviews patients for complete medical histories. Designs a plan of nursing care based on assessment of physical, emotional and social needs and in collaboration with the patient and family;
  2. Performs therapeutic measures within the health center policies and/or prescribed by medical authority. Institutes actions based on legal guidelines of the Nurse Practice Act;
  3. Has the ability to interpret the plan of care to the patient and the family;
  4. Provides triage management of all patient phone calls and walk-in patients;
  5. Facilitates follow-up patient care when indicated;
  6. Keeps informed of and utilize supportive services and referral channels for the accomplishment of quality care;
  7. Collaboratively works with other caretakers toward patient education and rehabilitation including promotion of mental and physical health. Current health information and materials are to be made available to the patient and family. This includes participation in the development of patient education material;
  8. Serves as patient advocate;
  9. Assumes responsibility for close surveillance of patients undergoing therapy requiring technical knowledge and skill;
  10. Teaches and directs medical assistants;
  11. Participates in the orientation of new nursing, medical assistant, and medical staff; and
  12. Appropriately documents and communicates patientís needs through symptoms, objective signs, assessments and plans.
  13. Performs other appropriate job duties as assigned

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Must participate in interdisciplinary team based care.
  3. Ability to function in a faced paced setting with a variety of patients and staff.
  4. Attention to details and prompt follow up.
  5. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  6. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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HIV Prevention Specialist

REPORTS TO: HIV Program Director
FLSA Status: Non-exempt

Organizational Overview

Manet Community Health Center serves the broad health needs of South Shore residents through a family practice model of care. The health center is a federally qualified community health center that is fully licensed by the Department of Public Health and accredited by the Joint Commission on Accreditation of Health care Organizations and Commission of Laboratory Accreditation. A multi-site community-based health center, Manet works to ensure that its patients have access to all levels of the healthcare system and is especially committed to providing services for the medically underserved. Manet has four locations in Quincy and one in Hull, Massachusetts.

General Definition and Scope of Job

Reporting to the HIV Program Director, the Prevention Specialist will provide prevention and outreach strategies to populations that are at risk for developing HIV infection, STIís, and viral hepatitis. Perform opioid overdose prevention, outreach and counseling, narcan enrollment and referrals strategies to populations that are at risk for opioid overdose Strategies include group level and individual level interventions. Collaborate with community groups and agencies as needed to advance the prevention/education models that are implemented and streamline referrals.

Core Responsibilities

  1. Work with prevention team to identify high risk populations in the Quincy, Weymouth, Hull and surrounding communities to focus prevention outreach efforts.
  2. Work with prevention team to assist with the development and implementation of strategies for providing prevention and education to identified populations both to individuals and groups.
  3. Screen, interview and counsel individuals who feel they are at risk of HIV/STI/Hep Cinfection.
  4. Collect specimens (blood/urine) for HIV/ STI and Hepatitis C testingís from individuals who feel that they are at risk of HIV infection as well as send such specimens to appropriate testing sites.
  5. Provide and distribute all appropriate materials, such as condoms, bleach, printed material designed to increase the target populationís level of awareness and understanding of HIV transmission.
  6. Develop and provide appropriate referrals for clients in need of services.
  7. Perform individual level interventions.
  8. Facilitate educational groups in the community.
  9. Assume role as HIV/STI/Hepatitis C content and resource specialist for Manetís providers and staff.
  10. Attend meetings, conferences and training to expand knowledge of HIV disease and related topics (STIís, Hepatitis C, substance abuse, harm reduction, etc.) and be current on new developments as required by supervisor or designee.

Additional Requirements

  1. The position requires a flexible schedule in order to provide appropriate targeted outreach. Evening hours required.
  2. Complete all necessary paperwork in a timely and accurate fashion.
  3. Establish and maintain a good rapport and harmonious relationships with staff, clients, and other program related individuals.
  4. Execute duties to reflect reasonable safety standards. Universal/standard precautions must be utilized and training obtained in areas that constitute risk.
  5. Must have dependable/reliable transportation as position requires travel to and from client sites and external trainings.
  6. Perform duties consistent with Manet Community Health Centerís policies and procedures.
  7. Perform other related work duties as needed or as required by supervisor or designee.

Minimum Skills, Experience and Educational Requirements:

  1. Bachelorís degree or minimum two years working in health education, substance abuse services or HIV services.
  2. Knowledge of HIV, STI and Hepatitis transmission required.
  3. Demonstrates a level of comfort working with diverse populations; people recently released from prison, substance users, gay/bisexual men and women, homeless people, and workers in the sex industry.
  4. Phlebotomy experience preferred, willingness to learn required.
  5. Self-directed, flexible, excellent teaching and interpersonal skills.
  6. Displays excellent judgment skills.
  7. Demonstrates ability to strictly adhere to confidentiality requirements
  8. Demonstrates strong attention to detail with excellent record-keeping skills.
  9. Has reliable transportation
  10. Bilingual candidates encouraged to apply

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Required Certifications and Licenses

None

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work evenings, holidays or weekends, if department requires.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Lead Medical Assistant (MA)

REPORTS TO: Director of Nursing and Clinical Services
FLSA STATUS: Non-Exempt

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.

General Definition and Scope of Job

The MA II will assist in the provision of direct and indirect services to patients. He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers. In addition, the MA will assist receptionists with their assignments. He/she works under direct supervision of the RN.

The Medical Assistant II actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

  1. Works in collaboration with the Primary Care Team to ensure optimum patient care;
  2. Under the direction of Director of Nursing, responsible for overall Medical Assistant Training.
  3. Review Medical Assistant Schedule daily and recommend revisions as indicated.
  4. Travel between Manet Sites for training required.
  5. Accurately measures and documents vital signs according to patient need and written protocol;
  6. Documents chief complaint accurately and briefly;
  7. Provides assistance with patient exams;
  8. Provides set up of all necessary supplies and equipment;
  9. Instructs and assists patients in collection of specimens;
  10. Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing;
  11. Serves as a patient advocate;
  12. Willing to maintain a special project within his/her scope of function and knowledge;
  13. Responsible for the orientation and training of new staff members/medical assistant students following current orientation protocols;
  14. Assumes responsibility for exam room cleanliness and safety;
  15. Stocks supplies and patient literature in patient exam rooms;
  16. Sterilizes equipment as needed keeping proper documentation record;
  17. Cleans and organizes the clean and dirty utility rooms;
  18. Orders and maintains inventory of supplies;
  19. Has the knowledge and ability to function at the front desk: appointment booking, filing, pulling medical records, and answering phones;
  20. Demonstrates self-direction and motivation in activities which enhance patient care.
  21. Anticipates new problems and is part of the problem solving process;
  22. Required to work occasional weekends and holiday; and rotate between Manet Sites as needed.
  23. Performs other job related duties as needed or assigned.
  24. Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing;
  25. Performs proficiency testing according to POC protocol as least yearly on all test trained to perform.
  26. Oversees proper POC documentation results and quality controls
  27. Interfaces with Lead Nurse and partners with POC Coordinator on supply needs and ordering.
  28. Adheres to the POC quality control policies and documents all quality control activities (QC Log Sheets, Outliers Log Sheets).
  29. Follows and documents the POC corrective action policies and procedures whenever test systems are not within the labís established acceptable levels of performance.
  30. Participates in patient care audit and quality assurance program.
  31. Performs all maintenance required according to established POC protocol.
  32. Maintains POC testing area and equipment in neat, orderly condition.
  33. Correctly tracks laboratory reports according to established protocols.
  34. Understands all record retention requirements of POC.
  35. Follows all established POC safety protocols.
  36. Monitors day to day operations of required POC testing and report concerns.
  37. Escalates and documents problems through proper channels in accordance with Manet Compliance Programs.
  38. Ensures proper disposal of contaminated materials and specimens.
  39. Documents in patient case/order with dates, purpose, return name/number, and all necessary information for follow-up.
  40. Participates in staff and site meetings on a regular basis.
  41. Flexible and willing to work at all sites when needed.
  42. Performs other job related duties as required or assigned.

Minimum Skills, Experience and Educational Requirements

  1. High School Diploma or equivalent;
  2. Graduate of Medical Assistant Program; and
  3. At least 2-3 years of experience as a medical assistant.

Required Certifications and Licenses

See above

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule at various Manet Sites as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Systems Administrator

REPORTS TO: Director of Information Technology
FLSA STATUS: Exempt

Organizational Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Systems Administrator must be able to perform the functions of a Systems Administrator, Network Administrator and Desktop Support as needed. This individual is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, and enabling staff. Ability to travel between Manet’s 6 locations is a requirement.

This individual is accountable for the following systems: Microsoft Technologies i.e. Active Directory, Exchange, and Windows systems that support Manet’s infrastructure; Windows and Applications systems that support Manet’s systems/software; Responsibilities on these systems include system administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. This individual will also be responsible for management and maintenance of backup software, virtualization software, storage solutions, and phone system.

Core Responsibilities

  1. Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  2. Recommend and perform upgrades on systems to ensure longevity;
  3. Record, track and maintain equipment inventory;
  4. Maintain LAN/WAN records and telephone systems
  5. Upgrading machines to new operating systems
  6. Patching security vulnerabilities
  7. Troubleshooting and fixing issues in software, both at the OS and application level
  8. Configuring backups as appropriate and testing backup recovery
  9. Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
  10. Develop and maintain installation and configuration procedures.
  11. Create, change, and delete user accounts per request for all software.
  12. Provide support per request from various constituencies. Investigate and troubleshoot issues.
  13. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  14. Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines;
  15. Other duties as required.

Minimum Skills, Experience and Educational Requirements

  1. 2-3 years System Administration experience
  2. Degree in IT related field is preferred
  3. Knowledge of Microsoft technologies, SAN technology, VMware, basic networking and networking equipment is a plus
  4. Must possess strong verbal and written communication skills

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking, sitting and standing for long periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a minimum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

This individual may be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Medical Assistant (MA)

REPORTS TO: Director of Clinical Operations

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The MA will assist in the provision of direct and indirect services to patients. He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers. In addition, the MA will assist receptionists with their assignments. He/she works under direct supervision of the RN/LPN Nursing Staff.

The Medical Assistant actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

  1. Works in collaboration with the Primary Care Nursing staff to ensure optimum patient care;
  2. Accurately measures and documents vital signs according to patient need and written protocol;
  3. Documents chief complaint accurately and briefly;
  4. Provides assistance with patient exams;
  5. Provides set up of all necessary supplies and equipment;
  6. Instructs and assists patients in collection of specimens;
  7. Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing;
  8. Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing;
  9. Serves as a patient advocate;
  10. Willing to maintain a special project within his/her scope of function and knowledge;
  11. Assists in the orientation and training of new staff members/medical assistant students following current orientation protocols;
  12. Assumes responsibility for exam room cleanliness and safety;
  13. Stocks supplies and patient literature in patient exam rooms;
  14. Sterilizes equipment as needed keeping proper documentation record;
  15. Cleans and organizes the clean and dirty utility rooms;
  16. Orders and maintains inventory of supplies;
  17. Has the knowledge and ability to function at the front desk: appointment booking, filing, pulling medical records, and answering phones;
  18. Demonstrates self-direction and motivation in activities which enhance patient care.
  19. Anticipates new problems and is part of the problem solving process;
  20. Required to work occasional weekends and holiday; and
  21. Performs other job related duties as needed or assigned.

Minimum Skills, Experience and Educational Requirements

  1. High School Diploma or equivalent;
  2. Graduate of Medical Assistant Program; and
  3. At least two years of experience as a medical assistant;

Required Certifications and Licenses

See above

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Nurse Practitioner (NP) or Physician Assistant (PA)

REPORTS TO: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all six locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Nurse Practitioner performs primary healthcare at the center. Develops and presents educational programs aimed at the under and uninsured population in our service areas; refers clients to needed service; works collaboratively with other providers.

Minimum Skills, Experience and Educational Requirements

Registered Nurse with current license Board of Registration in Nursing with NP and graduate with an MSN or certificate of Advanced Graduate Study from an accredited institution or certificate of completion from an accredited Physician Assistant program with a BA, BS or MS degree.

Required Certifications and Licenses

See above.

Preferred Skills, Experience and Educational Requirements

  1. Assesses, plans, coordinates and delivers patient care in conjunction with the physician and consults as needed.
  2. Performs assessments on assigned patients.
  3. Performs physical exam including appropriate laboratory procedures, screening of gross physical signs and symptoms.
  4. Elicits and records health, family and psychosocial history.
  5. Collaborates with physician to initiate, record, and implement a plan of care.
  6. Plans for diagnostic workup and regulation and adjustment of treatments and medications as evidenced by documentation and feedback.
  7. Knowledge of growth and development;
  8. Ability to assess and interpret age-specific data;
  9. Ability to assess nutritional status and provide dietary counseling as appropriate;
  10. Possess skills/knowledge to perform treatments, prescribe and dispense medication, assess need for and administer immunizations;
  11. Possesses knowledge of community resource;
  12. Involves family and/or significant other in plan of care;
  13. Ability to identify health problems and concerns as well as high-risk family dynamics;
  14. Documents progress and provides necessary information on records for use in the practice;
  15. Initiates referrals if indicated as evidenced by documentation and feedback.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Primary Care Physician (Family Practice)

REPORTS TO: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Family Practice Physician provides clinical services for Manet Community Health Center through serving as a Primary Care Provider for a panel of patients and as a team member with Midlevel Providers and various ancillary staff.

Minimum Skills, Experience and Educational Requirements

Work requires a Medical Degree from an accredited University. Board Certification or eligibility in primary specialty is also required.

Required Certifications and Licenses

Licensed to practice Medicine in the Commonwealth of Massachusetts, Board Certified in Family Medicine, and Credentialed at Manet Community Health Center and affiliated hospitals.

Substitutions for Skills, Experience and Education

No substitution.

Preferred Skills, Experience and Educational Requirements

Experienced in primary care group practice and/or community health center.

Essential Job Functions and Responsibilities

  1. Demonstrates appropriate independence, collaboration, and professional judgment in delivery of primary health care.
  2. Demonstrates overall medical knowledge essential to Primary Care role.
  3. Demonstrates clinical competence in delivery of patient care, including appropriate referrals, admissions, prescriptions, and ancillary ordering.
  4. Knows appropriate health care maintenance and acute care protocols for all patient age groups.
  5. Demonstrates written and verbal skills essential to Primary Care Physician role.
  6. Has general patient acceptance and rapport.
  7. Documents information in patient care record in acceptable, legible format with reasonable completeness.
  8. Manages patient care in collaboration with other professional members of the team, consults appropriately, and supervises mid-levels as needed.
  9. Professionally meets share of call, hospital, and nursing home responsibilities.
  10. Demonstrates a commitment to meeting healthcare needs of patient panel.
  11. Incorporates and demonstrates understanding of Manet Community Health Center’s clinical policies and procedures, and seeks to continually improve clinical competence.
  12. Demonstrates knowledge of, and uses of, Manet’s Electronic Medical Record System.
  13. Assumes and consistently maintains professional responsibility in role of the Primary Care Physician.
  14. Presents an acceptable appearance.
  15. Arrives at health center punctually.
  16. Demonstrates efficient and appropriate use of time.
  17. Assumes responsibility and initiative.
  18. Develops and maintains a good working relationship with staff members from all departments.
  19. Maintains accountability for continued enhancement of knowledge.
  20. Meets regularly with peers for review.
  21. Maintains licensure and required number of CEU’s.
  22. Attends programs appropriate to practice area.
  23. Safeguard patient’s rights to privacy.
  24. Respects patient choices regarding health care.
  25. Incorporates patient’s social and cultural backgrounds into delivery of health care.
  26. Helps patients to identify and utilize support systems.
  27. Understands the concept of Managed Health Care; utilizes referral sources appropriately.
  28. Participates in staff-oriented activities, (i.e. staff and site meetings, sub-committees).
  29. Maintains an acceptable level of Productivity
  30. Understands and incorporates Manet Community Health Center’s philosophy and mission statement.
  31. Has a working knowledge of Manet Community Health Center’s grant funding and underlying clinical objectives.
  32. Contributes to performance improvement in delivery of services through direct care and teamwork, and/or through committee participation.
  33. Incorporates and demonstrates Manet Community Health Center’s personnel policies.
  34. Respects the rights and roles of co-workers.
  35. Performs other related job duties as needed or assigned.

Quality Indicators for Compensation Plan

1.  Medical Records

  • Peer review - Provider must submit 20 per FTE peer review charts, acknowledge identified areas of their reviewed medical records that need improvement, and show progress on future peer review reports.
  • Timeliness - charts should be completed at end of each day’s sessions; labs, diagnostic testing, and correspondence should be reviewed at each clinical session.  (Benchmark of 7 days for non-urgent labs, and tests reviewed, signed, and placed back in chart).
  • Completes less than 10/FTE peer reviews; charts not completed at end of session; labs, dx testing, and correspondence reviewed more than 5 days after receipt.  (Based on next clinic session).

2.  Patient Satisfaction

Expect Provider to respond to patient complaints in timely manner, provide documentation of follow up, and participate in efforts to prevent future patient complaints.  Expect at least an average score on patient satisfaction surveys if a survey is developed that is provider-specific (currently only site-specific).

3.  Performance Improvement (PI)

Expect each Provider to participate in some PI project, either site specific or for Manet in general.  CMO will take lead in design, provide collaborate in the implementation, and follow through with help from Clinical Operations Manager of site.

4.  Committee Activity

Each Provider will be expected, when asked, to participate in committees dealing with advancing the goals of Manet.  These can include EMR, Compensation Committee, benefits, or other ad hoc committees.  Participation in hospital or community committees that help to promote Manet and provide outreach should be included in this category.

5.  Outreach Activity

Each Provider should be available to participate in at least 1 outreach activity per year, to include such things as community talks, health fairs, participation in school or nursing home activities, or medical student teaching.

6.  Ancillary Staff Interaction

Each Provider will be expected to act in a collaborative manner with ancillary staff.  Each Provider should be respectful of other staff members and work to empower them to be a part of the clinical team.

7.  Good Citizenship

Each Provider will be expected to willingly volunteer to fill shortages of Providers at other sites, and will share in holiday and call schedules in an equitable way.

8.  Preventive Care

Provides annual health maintenance exams, provides age appropriate screenings, and follows up on patients lacking preventive and screening as per managed care contracts.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Manet Community Health Center, Inc. • Administrative Offices
110 West Squantum Street, North Quincy, MA 02171
Phone: (617) 376-3000 • info@manetchc.org

Please do not send personal health information to this email address. This is for general information inquiries only.
To communicate with your care team, schedule appointments, request prescription refills, or other matters concerning your care,
please use the Manet Patient Portal.

Manet Community Health Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity.

©2018 Manet Community Health Center, Inc.